Payment

1. Exclusive Use of PayPal
Our website accepts only PayPal for payments. This choice is based on PayPal's reputation for being one of the safest and most dependable payment solutions. With PayPal, you can make payments using your PayPal balance or link your bank accounts with confidence. Its advanced encryption technology safeguards your personal and financial information throughout the transaction, protecting it from unauthorized access.

2. Advantages of PayPal
Security
PayPal is a globally recognized leader in online payments, renowned for its robust fraud protection and encryption systems. These features offer top - tier security, ensuring that your transactions are safeguarded against potential threats.
Ease of Use
Forget about entering payment details for each purchase. Simply log in to your PayPal account, and you can complete transactions quickly and effortlessly.
Buyer Protection
PayPal provides comprehensive protection for buyers. In case of any issues with your order, you can rely on its efficient dispute resolution process to resolve the problem.

3. Secure and Effortless Payments
By leveraging PayPal, we guarantee a payment process that combines security and convenience. The "One Touch" feature allows you to finalize purchases with a single click. Your payment information is securely stored within your PayPal account, eliminating the need to re - enter it for every transaction.

4. Clear Payment Indication
During the checkout process, the PayPal payment logo will be prominently displayed on our website. This serves as a clear visual reminder that PayPal is our only payment method, reinforcing the security and transparency of our payment system.

5. Payment Confirmation
Once your payment is successfully processed, you will receive a confirmation email containing detailed order information. The email includes a unique order number and a transaction receipt. Should you encounter any payment - related issues or have questions, our customer service team is readily available to assist you.

Shipping

USA

Orders placed on the Kidlottieshop USA storefront are delivered to the USA from our warehouse in California. For other countries please select the appropriate country from the drop-down menu.

Shipping charges

FREE Standard Shipping is available on orders over $30.00, after discounts are applied. 

Delivery Dates

At the moment, from our USA storefront, we can only offer Standard shipping with expected delivery 7 - 14 days.

The order will be dispatched within the next two working days after it is placed (Monday to Friday, excluding holidays).

Our goal is to ship your order as quickly as possible - subject to availability, receipt of payment, and credit authorization. (We will inform you if an item is temporarily out of stock).

Delivery Tracking Information

We will send you a shipping confirmation email when your order ships. This email contains your package tracking number and the parcel carrier handling your shipment. If any further information is required, please contact us at [email protected] and we will get back to you as soon as possible.

Refunds and Exchanges

We hope you will be completely satisfied with your Kidlottieshop products. Subject to an exception, if you wish to return an item to us, we aim to make it as quick and convenient as possible.

You can return or exchange your items within 30 days of the purchase date.

You can contact us via [email protected] with a detailed explanation of the reason for return, and our dedicated customer service team will be happy to guide you through the process (we aim to respond within one-two working days).

We will send you a return shipping label, which we would kindly ask that you use when sending the item to our warehouse.

We cannot offer to refund shipping costs, the customer will need to cover any shipping costs incurred during this process.

Once the return has been approved, you will receive an email indicating the refunded price has been paid into the customer account, via the card/account used to originally purchase the item.

The refunded price should be paid into the correct account within 4-5 working days (length of time may vary according to your bank)

We at Kidlottieshop , reserve the right to reject any returns;

• sent or communicated beyond the stated return period timeframe.
• Not in the same condition you received them (must be in original packaging)

Customer Service office hours 9-5 Monday to Friday (GMT).

Order Cancelation

Changing delivery information for your order: unfortunately, this is not possible once the order has been placed.

Adding items to your order: a new order must be placed for additional items.

Canceling your order: please notify our customer service within 30 minutes of the placement. After thirty minutes, the order cannot be canceled and will be processed. NOTE: our currently operating time is at GMT+1 zone, from Monday - Friday, 9 am to 5pm.

Returning unwanted order: if you have missed the cancellation window, you can ask for a return label to be created for you. Once your items have been delivered to you, you are welcome to return them unopened to us for a full refund. Please note that in cases of cancellations shipping costs are non-refundable.

Please note - It may be necessary for us to amend these terms occasionally and we may do so at our discretion and without prior notice to you. Any amendments will be posted on this website and will supersede any terms and conditions previously published by us. 

Address:2906 25th St NE, Washington, DC 20018, US

Phone:(252)578-7078

E-mail:[email protected]

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